LifecycleStor SLA’s
At LCS we like to keep things simple.
From experience, we know there are two types of SLA required to fulfil customers’ needs.
Our flexibility around the duration of our contracts means we can support both short- and longer-term projects with cover from as little as four weeks with view of monthly rolling contract where required.
Premium Support
Within a Premium SLA you can contact a LifecycleStor engineer 24hrs a day, 7 days a week, 365 days of the year. On notification of a fault a LifecycleStor certified engineer will respond by telephone within 4hrs of the support ticket being raised, but typically within 60 minutes.
Next Business Day Support
Within a Next Business Day SLA, you can contact a LifecycleStor engineer during standard business hours: Monday-Friday between the hours 09:00 -17:30hrs excluding Bank Holidays. On notification of a fault a LifecycleStor certified engineer will respond by telephone within 4hrs, but typically within 60 minutes.